Creating meaningful connections is at the heart of my UX Leadership. Discover the kind words shared by those who have worked alongside me.
Marie Burgess
SENIOR DIRECTOR OF PRODUCT MANAGEMENT, ADERANT
I worked alongside Caroline for 9 years where she led and expanded our global User Experience team. Her role as UX manager was instrumental in transforming our on premise and, later, SaaS / Cloud offerings into not only attractive interfaces but intuitive user-centric experiences. She introduced new processes, patterns and consistency across our entire product portfolio. Her combination of true creative vision as well as practical UX methodology was reflective in each stage of the design process - user research, prototyping, usability testing and more - consistently maintaining focus on the user experience and understanding each step of the user journey.
Caroline's leadership promoted a culture of continuous learning and innovation within her team. She encouraged experimentation and use of new tools and strategies.
I am confident Caroline's leadership, passion and expertise will help any organization elevate their product's user experience and help drive strategic business objectives.
”
Serge Van Dam
VP, DIGITAL CHANNELS, FISERV
I have worked with Caroline on our UX strategy and on specific UX-centric initiatives, and think she is a world-class practitioner. She knows how to lead effective qualitative research, and turn into useful insights. And then she knows how to guide an end-to-end UX strategy - from navigation to information architecture to design and interaction principles.
In other words, she has depth and experience across the disciplines on UX.
”
Kamesh Tumsi
DIRECTOR OF PRODUCT MANAGEMENT, FISERV
Caroline is an extremely passionate and well rounded user experience leader. She excels in all aspects of UX - user research, interaction design, UI design and usability. She is a great asset to any team - I highly recommend her!
”
Melissa Patterson
PRODUCT MANAGER - MOBILE TECHNOLOGIES, FISERV
Caroline’s work output as UX Manager has been a product manager’s dream. Allow me to relate a story: While I was earning my Pragmatic Marketing certification, the instructor told us the best product managers use thorough market research to create and improve compelling products. In short: You are the messenger of the market, so you’d better know it well.
Not surprisingly, most of the students laughed, including me. Many were overwhelmed with juggling too many products; others were functioning as project managers. That had been my experience too--until I met Caroline. Imagine my surprise when she delivered to me, of her own initiative, a 90-page research paper about my markets, customers, and users. Many of the insights of the research became the foundations of my product strategy, and they were iron-clad because they were based on real data.
That was just the beginning. Caroline’s tireless commitment to her work and truly visionary designs have helped to elevate my product to a position of strategic importance. It’s a textbook example of how UX can improve product.
”
Gwen Grobler
SENIOR. MANAGER HRBP APAC, ADERANT
I had the pleasure of working with Caroline at Aderant 2018 - 2023 and can wholeheartedly recommend Caroline for any leadership role. She is not only a skilled and knowledgeable professional in the field of UI and UX, but she also exemplifies the qualities of a great leader.
Her ability to balance the needs of her team members with the demands of achieving our business objectives is truly remarkable. She consistently provided valuable insights and guidance to her team and the business. Caroline was always there to support her team members in their professional growth and development, and she created a positive and inclusive work environment that fostered collaboration and innovation. Caroline is a kind, understanding and empathetic leader and colleague. She genuinely cares about her people's well-being, and her leadership style is rooted in building strong relationships and trust. She listens to her team members, values their input, and takes the time to mentor and guide them towards success. She drives results but also empowers and uplifts her team members along the way. I have no doubt that she will continue to be an invaluable asset to any organization lucky enough to have her on board.
”
Kary Rogers
PRODUCT OWNER, ADERANT
I had the pleasure of working with Caroline at Aderant. Caroline is an amazing UX Leader with a great eye for detail. She’s always willing to go the extra mile to make sure that the user’s needs are met. A strong advocate for the user, who is passionate about creating solutions that are both functional and aesthetically pleasing.
Caroline’s dedication to user advocacy ensures that the end product is always user-centric and meets the needs of the target audience.
”
Paul Harper
MANAGER INFLIGHT ENTERTAINMENT, AIR NEW ZEALAND
”
Caroline is awesome to work with and has the ability to translate wireframes, user testing and business requirements into a great design.
The ability to make iterations through user testing was really important in a recent project and Caroline made that process seamless and enabled us to get to a final design quickly and with confidence.
Caroline understands both the needs of the customer and the business and brings new ideas and innovation to her designs.
Kim Walbridge
MGR. UK SALES & MARKET DEV, AIR NEW ZEALAND
Caroline was a key player in the Optimal Usability team engaged to formulate and test conceptual designs for strategic changes to merchandising on the Air New Zealand website. She consistently brought fresh and clear ideas to the project, and was a pleasure to work with.